Terms of Service

Ordering + payment

• Prices and availability can change. We’ll honor the price you saw at the time you placed the order.
• Card payments are processed by Paymob. Cash on delivery is accepted at participating locations.
• You must be 18 or older to order alcohol (wine selection). We may ask for ID at the door.

Cancellations + refunds

• You can cancel for free until we mark the order "Preparing." After that, the dough is in the oven.
• If something is wrong with your order (wrong item, cold, missing), reach us within an hour and we’ll remake or refund — your call.
• Card refunds typically land back in your account within 5 business days.

Delivery

• Estimated delivery times are estimates. Wood-fired pizza on a Friday night is rarely "exactly 30 minutes."
• Delivery is currently within ~7 km of each location. You’ll see the area at checkout.
• If we can’t reach you after 3 phone attempts at the door, we’ll take the order back.

Account + conduct

• Keep your password to yourself. You’re responsible for orders placed from your account.
• Don’t use the site to harass our staff or other customers. We’ll close your account.
• One promo code per order. Coupons can’t be combined unless we explicitly say so.

Content + IP

The brand, recipes, photography, and code are owned by Pizza Height. Don’t copy them. (Photos of your own pizza on Instagram — please do, we’ll repost.)

Liability

We’ll be liable for what we’re directly responsible for — an undelivered order, a billing error. We’re not liable for losses from things outside our control (network outages, force majeure). Egyptian consumer-protection law applies and your statutory rights are unaffected.

Changes

We may update these terms occasionally. Material changes will be announced via email to logged-in customers. Continued use after a change means you accept it.